30 days to test, adopt or change your mind about your AgfaPhoto camera
Did you know ? The legal right of withdrawal for online sales allows you to cancel your order within 14 days, without having to justify your decision and without incurring any other costs (apart from possible return costs). However, AgfaPhoto extends this period to 30 days to ensure that you are fully satisfied with your product.
30 days to change your mind and test your product
Are you not completely satisfied with your product? At AgfaPhoto, we put your satisfaction at the heart of our concerns. Would you like to return an item? We offer you the possibility of exercising your right over a period of 30 days and not 14 days as required by law in France and the European Union. This right of withdrawal applies to all products on sale on the www.agfaphoto-gtc.com website. For the following products, it is imperative that they have not been opened or used for the right of withdrawal to apply :
- Memory card
- Spare battery
- Cartridge + paper pack
- 35mm film
- Reusable film
- Disposable camera
How do I return your product ?
Whether you have purchased a new or second-hand product, or during a special offer or sale, you can exercise your right of withdrawal at aftersales@agfaphoto-gtc.com within 30 days of receiving your order.
Once you have contacted us, you will receive a pre-paid returns label from our after-sales service. You will need to return your order and all accessories in their original packaging. Please pack the item carefully, insert your purchase invoice if possible and send it to us using the personalised returns label. You will then receive your refund as soon as we have received and inspected your order (to ensure that it conforms to the original shipment) within 5 to 10 working days.
Your order will be refunded in full if it is over €99 (excluding delivery costs) as stipulated in our general terms and conditions of sale. If your order is less than €99 (excluding delivery costs), a return delivery charge of the amount of the initial delivery you chose when you placed your order (between €5.90 and €9.90) will be deducted from your refund. In the event of a partial return of your order, we will refund the amount of your order and the delivery costs in proportion to the number of items returned.
If, after receiving your order, we find the slightest defect, omission of an accessory or notice or fault on the returned item, our After-Sales Service will contact you to establish a diagnosis. This procedure may result in longer delays for your refund.
Please note :
Simply returning your order without a declaration of withdrawal or refusing to take delivery is not sufficient to express your wish to withdraw. You must contact us by email to ensure that your right of withdrawal is taken into account. You do not have to justify your decision.
